Essay regarding Intercultural Interaction in the Workplace

Intercultural Communication in the Workplace

Communication is one of the vital important factors for a effective business ambiance. " There is no better way to build trust than through communication” (Grady, 2003, pg 40). Regarding 5 in years past while I was working by a financial institution, there was a miscommunication among a co-worker and me personally. Lily was originally coming from Honk-Kong and worked since the loan Analyst for the lender. Due to her heavy feature, and lack of ability to form right sentences, I would personally almost always request her to repeat what she stated, and of course without having problems she'd. One day yet , a customer asked to see her with a issue he had on her behalf, so I went ahead and called her over to my desk and the customer asked her a question in reference to his business loan, and she just would not figure out, both the consumer and me were getting a bit inflammed after about the third moments of him trying to explain to her what he required. A bit cut customer annoyingly stated, " I miss why corporations hire people that do not speak proper British. ” To never make concerns any worse, My spouse and i apologized to the customer and told him that I would work with the manager and ensure that his request was taken care of when she came back from lunchtime. After the customer left the branch, Lily started to shout at me, blaming myself for what had just happened. I did not understand what was going on, I was in shock. I actually kept thinking to myself, what do I do? Exactly why is she therefore angry in me? These are generally the reasons that Intercultural connection in the workplace is very important. I didn't believe what I would was incorrect; however , that's obviously not what Lily thought. After the return of my administrator and trying to explain to her what happened, I found that Lily was upset since I don't stand-up on her behalf when the client made that comment regarding her and she also believed I should have tried to make clear the situation with her myself. I actually apologized with her and let her know I had been just looking to get the customer to leave...

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